Archive for May, 2009

19
May

One thousand and eight hundred auto dealers closing. That is 1,800. Last minute, no warning. This crushes jobs, parts dealers, service jobs, suppliers. There is blame all around in the media. Clearly there was poor use of innovative thing on GM & Chrysler’s part. How many oil crisis, gas price hikes and dips in the economy were ignored? Consumers hit a tipping point, and monoliths could not react.

What can be done? Can dealerships be converted into anything cities can use? Probably one 1-2% of dealers will be able to switch to another auto manufacturer.

As a leadership consultant, my question is simple: Where are the Mayors, Governors of each city and state? Why are we not hearing about planning commissions, economic boards, green companies jumping up now to help plan for conversions and job growth?

This is the time for entrepreneurs, businesses and government to form partnerships and forge alliances to crate new jobs, new projects and assist in job planning for the job loses that are occurring in one industry that will have a quick, long term devastating effect.

Let’s be proactive and innovative now, not later.

Category : Uncategorized | Blog
18
May

MTV is switching from Booze and Bikinis to Do good singers and hard working students and employees. An article in the Christian Science monitor by by Morley Winograd and Michael D. Hais, they not that MTV was losing ratings and money by catering to one demographic.

Millennials, born 1983-2003, are a more tolerant, hard working and high expectation generation. They are not stuck on race, but the thinking is we can get along with anyone. A combination high tech skills, hard working effort, move up quickly, but loyal to family and friends. If they were raised by Gen X parents, they grew up with both parents together, as the divorce rate is less in Gen Xers than with Baby Boomers. More stable family led to stronger family and friend ties.

Will Corporate America change like MYV? Millennials are pushing for different work hours, (not 9-5), a combination of flextime, or even split day: Come to work, go home, then go back to work. Their loyalty lies with how they are treated and skills learned, along with social activism of the company.

How flexible are your company rules related to work schedules? What are you doing currently to handle the clash of generations at your workplace? Are your employees griping about differences in work ethic, or embracing change and fluidity?

Please comment, and contact Dr. Brian Grossman for more information on how company can grow with the generational changes and collisions ahead.

Category : Uncategorized | Blog
12
May

What do you think about your current job? Do you love what you do? Do you find enjoyment in your daily activities? Or, are you going through the motions? Are you planning on leaving the moment something better comes along?

After being displaced from a job, there is no better feeling than getting a new job. Many people tend to excel the first few months in a new position. Performance typically settles back down to a baseline level. Organizational culture then takes over and has a huge impact employee performance.

There are specific steps you can take to boost your performance and enjoyment at work.

1) Complete difficult projects, or responsibilities (performance reviews, discipline meeting) first in the morning. When a person procrastinates on these issues, performance and productivity drops. You may also become more agitated or tense.
2) Prioritize your responsibilities at the end of the day for the next day. Often, we get bombarded by side issues when arriving at work. When you have a list of priorities pre-arranged, you can make the best decision on which project to pursue.
3) Focus on your strengths. Marcus Buckingham (First Break All the Rules) states that employees need to focus on their strengths, then delegate weaknesses to other co-workers. This process allows for higher productivity and performance.
4) Communication: Have frequent or a set schedule to meet with your boss. Discuss or review what issues where you have exceeded expectations, where issues are normal and where you need assistance.

These quick tips can help you boost your productivity and increase your mood and performance. If you are looking to make a change, network, look everywhere, but keep your performance level high.

Dr. Brian Grossman is a communication and conflict resolution expert with ten years experience in helping teams perform at their best. If you would like help in performance strategies that stick, contact Dr. Brian for a free consultation to assess how your team can thrive.

Category : Uncategorized | Blog
9
May

Happy Mothers Day! I hope everyone has the best Mothers day possible. In times of economic stress, we all can still return to the basics and celebrate simply with our families.

How much productivity at work is lost before major holidays? What happens when employees shop on line at work? How many employees actually work on Mothers Day and on major holidays?

I have often traveled on Mothers Day and on other holidays. I am always surprised each time employees are verbally abused, put down, shouted at on a consistent basis. It seems to only increase during holidays.

Can companies increase profits during the holiday period and during “normal” times? Europe and Australia have more flexible rules for employees, and America lags behind. Study after study demonstrate how productivity with flextime, tele-commuting and rotating who works on holidays on a voluntary basis, not an assigned basis. Motivation and productivity increases, as well as a decrease in harassment, conflict and poor communication.

Starting with this Mothers Day, let’s treat our Mom’s well, and treat everyone else with more civility and respect.

Dr. Brian Grossman is a communication and conflict resolution expert with ten years experience in helping teams perform at their best. If you would like help in motivational strategies that stick, contact Dr. Brian for a free consultation to assess how your team can thrive.

Category : Uncategorized | Blog
6
May

Mothers Day is here! Well, on Sunday May 10, 2009. I have to travel, so I took my mom out with her friends for an early Mother Day dinner. I figured, less of a crowd, we would get great service. I made reservations, called ahead to ask for some special treatment. It was my mom’s favorite place.

We ordered appetizers and dinner. Thirty minutes later, after asking before five times to bring at least bread and water, no food had arrived. I asked for the manager. He never came by. I explained to our waiter & waitress that with Senior Citizens, there will always be special requests, and food needed to be brought promptly. (Medical reasons)

When the food did arrive, ALL of us received the wrong food. We were then told by the manager that they were busy, and that we needed to be patient. I asked for at least salads be brought out, then we could wait for the correct orders. I was told that for Palm desert, Ca this the way customer service is provided and we must pay for the food that was brought. The manager threatened to call the police.

Their were actually two police officers eating. Since I had previously worked in a maximum security prison, I felt at ease approaching them.
They told the manager that they were not going to pay for dinner, that they had the same issues my group experienced.

The death of customer service? At least at one restaurant. And certainly NOT the norm in Palm Desert, Ca. We returned home and had my mom’s second favorite meal, BBQ!

Can your team benefit from some extra customer service training? does your team need help in dealing with senior citizen’s needs?

Dr. Brian Grossman is a communication and conflict resolution expert with ten years experience in helping teams perform at their best. If you would like help in performance strategies for your group please contact Dr. Brian for a free consultation to assess how your team can thrive.

Category : Uncategorized | Blog
5
May

Are your top ranked employees getting ready to leave? Are the employees left after a layoff making plans to leave? What are you doing to motivate employees?

Circuit City? Remember when they wanted to save 51 cents per employee and fired their top sales people? Well, we know what happened, sales tanked. What is the feel when you walk into your workplace? Tension? Anxiety?

Bruce Pfau of the Hay Group, who led a study of best most admired companies (Fortune Magazine) the study, said, “The single-best predictor of overall excellence was a company’s ability to attract, motivate and retain talent.” CEOs, in referring to this study, said that corporate culture was their most important lever in enhancing this key capability.

Now is the time to offer motivation, training, and internal perks. It cost very little to create performance strategies to change your corporate culture. It does take time, and consistent effort. Let’s work together to create the culture of best effort and high employee retention. A few pennies now will lead to gold long term.

Dr. Brian Grossman is a communication and performance expert with ten years experience in helping teams perform at their best. If you would like help in maximizing your culture or performance, please contact Dr. Brian for a free consultation to assess how your team can thrive.

Category : Uncategorized | Blog
4
May

Wow! I have total respect for VP Joseph Biden. He is smart, humorous and has genuine concern for others. Sometimes he makes serious communication errors. Being VP of the U.S., this becomes a huge leadership error. Think before you speak!
As the economy slowly begins an upward spiral, VP Biden suggested people abandon travel on planes and trains. OUCH!

While swine flu fits the definition of a pandemic, it’s risk in almost every country except Mexico has a minimal risk of death when prevention techniques are utilized. Fact: 30,000 people in the U.S. die of flu every year. Aids, cancer or other severe ailments account for more than times this amount.

When we speak without thinking first we can cause personal, business and financial damage. Yes, if your really sick, staying home may be the best cause of action. Taking precautions, using common sense and crystal clear guidelines at work and home will keep you and your business healthy and profitable.

Dr. Brian Grossman, The Corporate Performance Doctor, is a communication and conflict resolution expert with ten years experience in helping teams perform at their best. If you would like help in motivation and performance strategies that work, contact Dr. Brian for a free consultation to assess how your team can thrive.

Category : Uncategorized | Blog