9
Mar

Have you noticed it? Can you feel it when walk into the store? Is it generational?
I walked into Macy’s with my parents. They wanted to buy a new jacket and return a shirt. Fifteen minutes later waiting at a counter to return the shirt, (One cashier, ten people waiting), I volunteered to wait in line while my parents looked for that special jacket.

Senior citizens ten to have a shorter span for patience. My parents knew what jacket they wanted, but it was not where two sales persons had directed them to go. The cashier at my line turned around. She had at least ten nails or prongs in each ear, something in each side of her nose and on her tongue. Now, I have two nephews who are in the millennial generation, and I am a former child psychologist. I am used to people expressing their individuality. Yet, this cashier had trouble speaking clearly, due to her tongue accoutrement.

My parents gave up, and I suggested Nordstrom’s, across teach mall, and would still have excellent service. They also have fallen pray to “minimum staff allowed” syndrome.

We heard comments such as ” I don’t know, not my department, we do not have that item,” after wandering around for another twenty minutes. My father was ranting, my mother taking things in stride.

Do men and women respond differently to customer service issues?
Who has more patience?
Do men and women sales reps communicate differently?

Call in, listen in tonight at 6PM PST to www.genderlyspeaking.com, or email a question in now.

Talk@genderlyspeaking.com

Category : Uncategorized