Today it was revealed a 99 year old women owed $1,181.00 for her water bill. She used 139,876 gallons. Normally her water bill is $30.00.

A typical swimming pool holds 15,000 gallons. So, Ms. Cohen used just short of ten pools worth of water. The Water authority said, “D.C. Water and Sewer Authority’s records show that 139,876 gallons went into her house that month, and they insist she must pay for them.”

Yes. Let’s not talk to her, inspect the, consult with a plumber (Ms. Cohen has had three plumbers inspect.)

What happens at your company when a computer gives contrary numbers to reality? How do you assess productivity? Do you only look at the numbers, or do you inspect machines, keyboards, hard drives, motors?

Communication, critical thinking, trends, past history, common sense.

How does your business assess performance?