How long are your clients on hold when they call? How many times do customers have to tell the CS Rep all of their information after a customer has pressed 100 buttons to enter it ahead of speaking to someone?

Is your company putting customers through hoops to get to a person?

If your company is currently putting end users through hoops, SAY GOODBYE! I have spoken to at least 100 people over two days who have left: AT&T, Comcast, Time Warner, Verizon, all due to lack of service.

Now, your saying 100 people. So What? Well each of the 100 has at least 1000-10,000 followers on Facebook, Twitter, One box, Ning.
So, in one hour, over 100,000 people know who their “friends” recommend. No matter how many media people (CNN, MSNBC, Fox News) make fun of Twitter, Facebook) end users, customers mean something.

Perhaps that’s why myself, Chris Alexander http://alexanderspeaks.com/
are extremely busy teaching the WOW! Factor for customer service and synergy in leadership.

When you lead and serve with synergy, and use WOW! factor techniques, customers bring more customers and employees stay, providing high retention and loyalty.

Dr. Brian Grossman is a leadership and communication expert. Contact Dr. Brian for a free evaluation of your teams leadership and customer service strategies.